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Before You Submit Your Request: Tips and Resources

Creating clear and effective tickets via ServiceNow is key to ensuring your request is processed in a timely manner and as you intended.

Double-check that you have included the exact page URL that needs to be edited. (Ex. /web-communications/toolbox/content/index.php)
Highlight or alter the color of the content that is being added, changed or removed. Attached the marked-up documents and/or screenshot to your ticket.
Make sure your submission meets all requirements, such as closed captions and transcripts for videos, accessibility statements on documents, text versions included with other multimedia and sending imagery that is high-resolution and uncropped.

Utilize web annotators and the snipping tool to create and to edit screenshots of the changes you would like implemented. You can also use the annotators to show us just where you would like something inserted or exactly what you want removed.
Review and edit your content before you submit. Do not submit content that has not been reviewed and/or edited for the following:
- Spelling & grammar
- AP Style/��ý writing style guidelines
- Clarity & consistency

Recommended Resources

Web Annotators

FireShot

qSnap

Screenshot Tools

For Windows Users

For Mac Users

Grammar & Style

Grammarly

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Our Commitment To Our Students, Faculty, And Staff

At the University of North Georgia, we deeply value and uphold the cherished right of every American to freely express themselves. It is a hallmark of our history, our tradition, and permeates our culture. As a distinguished Senior Military College, with a legacy spanning over 150 years, we take great pride in our role of cultivating leaders who tirelessly defend these fundamental freedoms for all citizens. The legacy of our graduates in this regard is second to none.

As campus leaders, our primary responsibility is to cultivate an academic environment that ensures this exchange of ideas and the safety of our community. Across all five campuses, we are committed to fostering a welcoming atmosphere where individuals feel empowered to freely express themselves and engage in exploration and learning. However, it is essential that these rights are exercised in a manner that upholds our academic mission, preserves the safety of all, and is in accordance with our institutional policies, without unlawful behavior. This means breaking the law, harassment, intimidation, trespassing, violence, and other criminal acts will not be tolerated at the University of North Georgia.

Together, let's uphold the principles of respect, understanding, and civility as we equip our students to walk toward their purpose.

Bold Forward!

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